We use cleaning products that are made from natural ingredients and are gentle on the skin. You may choose to add the extra of eco-friendly cleaning during the booking process. To get an up to date list of our cleaning products, kindly send us an email at Service@cleansolnet.com and we will get back to you as soo as possible.
This information can be found on our Our Services page.
The costs are determined as per the square footage of you home. The bigger your home, them ore expensive the cleaning will be as it will take longer for our cleaner(s) to do the work. You may go to our booking page here to have an idea of our pricing.
Absolutely! We pride ourselves with providing the best customer service you can get. Feel free to reach out to us via email at Service@cleansolnet.com, by phone at (438)763-7839 or via our live chat and it will be our pleasure to assist you.
We have employees that are thoroughly trained before sending them do their first job with customers. Contractors may be used in times of excessive demand, and we aim to communicate you this information if ever no employees are readily available. IC Net Solution will allows consult you before taking decisions that may impact you.
Yes, a background check is done for employees of IC Net Solutions as well as a through training before sending them on their first cleaning job.
Kindly find this information on our booking page, where you will see our availabilities in the calendar step.
This is at your discretion. You may leave us special instructions such as where the keys of your premises may be and we will provide you with the necessary visibility of when the work is completed.
There is no clear answer to that. The time a cleaning job takes depends on the extras you choose and how big the house is.
We do offer one-time and also recurring cleaning services at IC Net Solution. Kindly note that recurring cleaning services are subject to additional rebates :
You may find our cancellation policy here.
For damaged good, we kindly as you to put any valuable and/or sensitive objects in a safe area when our cleaners come do their job. This is both to protect your belongings and also for the safety of our cleaners.
If theft does happen, please note that our company has bonding insurance that protects both you and us. Furthermore, we will investigate the matter if such scenarios occur and we make sure to resolve it using the resources at our disposal.
IC Net Solution has both bonding and business insurances.
You can provide us with your own cleaning equipment. If you do so, we will provide you with a $10 credit on your cleaning.
Opting for weekly cleaning is the ideal choice for bustling households that require ongoing maintenance and regular upkeep. This is particularly beneficial when there are children and pets in the household. For larger homes, in particular, considering weekly cleaning is highly advisable.
You may find more information in our Our Services page. For any special requests, please feel free to reach out to our customer service experts by email at Service@cleansolnet.com, via phone at (438)763-7839 or by click-to-chat.
If a cleaning is not to your liking, please communicate with us immediately. Requests for re-cleans must be made within 24 hours, including emailed photos indicating the overlooked areas. Kindly find more information on our Terms and Conditions page at the section Refunds/Re-Cleans.
Yes, you can find our referral program here.
We aim to provide full transparency on fees. The taxes charged are as per the current taxes on services provided in your location. Please feel free to reach out to us by email at Service@cleansolnet.com, by phone at (438)763-7839 or by live chat if you have any questions pertaining to fees.
