✆ 438-763-7839 — ✉ service@cleansolnet.com

Privacy Policy

This Privacy Policy describes how IC Net Solution Inc. (“we,” “us,” or “our”) collects, uses, discloses, and stores personal information when you interact with our cleaning services, both through our website,  in-person interactions and engage with us in other related ways.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

  1. What Personal Information Do We Process?

  1. How Do We Process Your Information?

    • We process information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law.
  2. When and With Whom Do We Share Your Personal Information?

    • We may share information with specific categories of third parties and in certain situations outlined in this notice.
  3. What Is Our Stance on Third-Party Websites?

    • We are not responsible for the safety of any information shared with third parties not affiliated with our Services.
  4. Do We Use Cookies and Other Tracking Technologies?

    • We may use cookies and similar tracking technologies to collect and store your information.
  5. How Do We Handle Your Social Logins?

    • If you choose to register or log in using social media accounts, we may have access to certain information about you.
  6. How Long Do We Keep Your Information?

    • We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice, unless required by law.
  7. How Do We Keep Your Information Safe?

    • We aim to protect your personal information through organizational and technical security measures.
  8. Do We Collect Information From Minors?

    • We do not knowingly collect data from or market to children under 18 years of age.
  9. What Are Your Privacy Rights?

  • You have the right to review, change, or terminate your account at any time.
  1. Controls for Do-Not-Track Features
  • We do not currently respond to DNT browser signals.
  1. Do Canadian Residents Have Specific Privacy Rights?
  • Yes, if you are a resident of Canada, you are granted specific rights regarding access to your personal information.
  1. Do We Make Updates to This Notice?
  • Yes, we will update this notice as necessary to stay compliant with relevant laws.
  1. How Can You Contact Us About This Notice?
  • For questions or comments, contact our Chief Executive Officer, by email at service@cleansolnet.com or by phone at 438-763-7839.
  1. How Can You Review, Update, or Delete the Data We Collect From You?
  • To review, update, or delete your personal information, please contact us by email or post.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You:

  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Job titles
  • Usernames
  • Passwords
  • Contact preferences
  • Contact or authentication data
  • Billing addresses
  • Debit/Credit card numbers

Sensitive Information:

  • When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
    • Social security numbers or other government identifiers

Payment Data:

  • We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe and Payal. You may find their privacy notice here and there respectively.

Information Automatically Collected:

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.

Information Collected from Other Sources:

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and other third parties.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, depending on how you interact with our Services. This includes facilitating account creation and authentication, delivering services, responding to inquiries, sending administrative information, protecting our Services, administering prize draws and competitions, evaluating and improving our Services, and complying with legal obligations.

We process your information only when we have a valid legal reason to do so. This could be your consent, the necessity to fulfill a contract with you, compliance with a legal obligation, protection of vital interests, a task carried out in the public interest, or legitimate interests pursued by us or a third party.


3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Sharing with Third Parties:

We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf. These third parties are required to safeguard your personal information and are not allowed to use it for any other purpose. We may also share your information in specific situations such as business transfers, with affiliates, business partners, and other users as outlined in our detailed privacy notice.


4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

Our Services may link to third-party websites, online services, or mobile applications, and/or contain advertisements from third parties that are not affiliated with us. We are not responsible for the content or privacy and security practices of any third parties. You should review the policies of such third parties and contact them directly to respond to your questions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: Cookie Notice.


6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you choose to register or log in to our Services using a social media account, we may have access to certain information about you. Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services.


7. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or securely store it and isolate it from any further processing until deletion is possible.


8. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.


9. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years old, or you are the parent or guardian of such a minor and consent to such minor’s use of the Services.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

If you are located in the CA and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: Data Protection Authorities.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, emailing Service@cleansolnet.com or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information: If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log in to your account settings and update your user account.
  • Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit here. For further information, please see our Cookie Notice: Cookie Notice.

If you have questions or comments about your privacy rights, you may email us at Service@cleansolnet.com.


11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. Therefore, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.


12. DO CANADIAN RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of Canada, you have specific rights regarding access to your personal information.

Canadian residents have certain rights concerning their personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA). As a Canadian resident, you have the right to:

Access Your Information: You can request access to the personal information we hold about you and ask how it is used.

Correct Your Information: If the personal information we have about you is incorrect, you have the right to ask for it to be corrected.

Withdraw Consent: If you provided consent for the collection, use, or disclosure of your personal information, you can withdraw that consent at any time.

File a Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not respected your privacy rights.

To exercise these rights, or if you have any questions or concerns about our privacy practices, please contact us using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.


13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws and keep you informed.

We may update this privacy notice from time to time to ensure compliance with applicable laws and to reflect any changes in how we process your personal information. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible.

Notification of Changes: If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

Your Responsibility to Stay Informed: We encourage you to review this privacy notice periodically to stay informed about how we are protecting your information and to ensure you understand our current practices.


14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Chief Operating Officer, by email at Service@cleansolnet.com, by phone at 438-763-7839, or by post to:

IC Net Solution Inc. Chief Executive Officer at 9164 Rue Jamay, Saint-Léonard, QC, CA, H1R 2L1


15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us by email or post.

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